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How has coronavirus affected your clients?

A look at where we were before the pandemic and how clients (and late payments) have been affected by COVID

Oliver Cummings Dec 10, 2020

It’s something of an understatement to say that 2020 has been a challenging year for SMEs.  Multiple lockdowns, the worst recession on record and uncertainty about Brexit have all left their mark, resulting in an unprecedented cash flow squeeze. But how have entrepreneurs responded to this liquidity crunch? And how have their actions affected the broader supply chain through late payments and other commercial disputes?  

These are some of the questions that we plan to ask when we team up with our Recovery partner, Escalate, to launch their annual SME survey in the new year.  


Let’s look at what the last Escalate SME survey told us…

Before we start examining the current situation, it’s helpful to look back at where we were just 12 months ago, prior to the impact of the pandemic. Even then, many companies were struggling: according to the Escalate 2019 survey, a staggering 96% of small and medium sized businesses claimed to regularly experience commercial disputes - with over 42% of respondents stating that such issues put their business’s future at risk, and a similar number reporting that they are forced to delay investment in their companies as a result of disputes. 

Despite these persistent and serious issues, only 23% of respondents took legal action to try to resolve their commercial disputes. The most frequent reasons given for not pursuing legal action were the cost, time, fear and hassle of the process, as well as concerns about losing the other party’s business.

Non-payment of invoices was the most common type of dispute affecting SMEs, with 57% of respondents having experienced at least one instance in the past 12 months. Breaches of contract were identified as another serious issue, with 21% of smaller businesses reporting one or more cases recently. 12% of respondents experienced an employment-related issue.

These results were one of the reasons why Escalate and Capitalise joined together to offer Recovery. Our partnership uses Escalate’s unique, multi-award-winning process to help businesses to achieve a prompt settlement to a wide range of commercial disputes, with fixed fees payable only on a successful outcome and no upfront costs. It’s already helping businesses across the UK to recover more than £100 million that’s currently locked up in commercial disputes.


...before making some predictions about the future

Our conversations with clients over the past 12 months suggest that it’s highly unlikely that fewer SMEs will be affected by commercial disputes – if anything, we expect that the problem will affect more than 96% of respondents this time.  This is supported by a recent report from Xero, which showed late payments (these are, ultimately, contract breaches against payment terms) running at £131 billion.

It will be interesting to see now many SMEs are pursuing legal action to resolve their disputes.  We suspect that the number will drop due to heightened concerns about cost at a time when cash has been even more important for businesses, as well as due to government protections put in place for business solvency, which are making enforcement harder.


And then there’s also Brexit…


One thing is clear to us, though: pressure is growing on SME cash flow and 2021 will be the year when that impact on late payment and commercial disputes will really be felt.  

Look out for details of our survey in the coming weeks. And, in the meantime, if any of your clients would benefit from unlocking cash from their disputes and bad debts, please speak  to your Partnership Manager or support team. Or, book in a consultation and we’d be happy to talk you through the process. 


Capitalise and Escalate are working together to help businesses unlock millions in cash that’s tied up in bad debts; please get in touch or speak to your Partnership manager to find out more.


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