We have partnered up with SRA-regulated Escalate to offer a debt recovery and dispute resolution service on our platform. This case study, created by Escalate, shares a web developer's experience of recovering owed debt.
Value of Dispute: £30,000
What was the challenge?
A website developer had delivered a search engine optimisation project to a client that was refusing to pay for the work that had already been carried out.
The nature of SEO work is one of long-term reward rather than short term gain. This had been highlighted to the client at the start. However, the client asserted that no benefit had been gained from the work done. Many reasons were provided for not paying, but none seemed genuine and it was felt that the company was simply trying to avoid paying.
When Escalate took on the case, they were also turned down after first contact. In a second attempt to recover the debt, they drafted all of the court papers and gave the defendant one last chance to pay. In response, the defendant offered payment of 80%.
The defendant then asked to pay in instalments over two years. Escalate refused, and ordered that either full payment or the offered 80% balance needed to be paid within seven days or they would issue court proceedings. Full payment was made shortly thereafter.
If your clients need support recovering a debt or if you want to know more about adding Recovery to your firm's service offerings, just book in a call at a time that suits you.