Commercial mediation is a voluntary and confidential process that allows parties in a dispute to work together with the help of a neutral third party, known as a mediator, to find mutually agreeable solutions. Commercial mediation can offer a cost-effective and efficient alternative to debt collection for resolving disputes. This guide provides an overview of commercial mediation and how UK businesses can effectively utilise this process.
What is commercial mediation?
Commercial mediation is a process where a trained mediator assists parties in identifying issues, facilitating communication, and exploring potential solutions. It is commonly used to resolve various types of business disputes, including contract disagreements, partnership disputes, employment conflicts, intellectual property disputes, and more.
When should mediation be used?
Commercial mediation is used when credit control processes have been exhausted and unsuccessful, but before legal process has commenced.
Ideally the mediation will be successful and formal litigation will then be unnecessary.
Steps in the commercial mediation process
1. Preliminary consultation
Businesses interested in mediation should first consult with a mediator to discuss the case and evaluate whether mediation is suitable.
2. Agreement to mediate
All parties involved must agree to participate in mediation voluntarily. An agreement outlining the process, confidentiality, and other relevant details is signed.
3. Joint session
The mediation usually starts with a joint session where each party presents their perspective on the dispute. The mediator facilitates constructive communication.
4. Private sessions
The mediator meets privately with each party to delve deeper into concerns, interests, and potential solutions. This helps the mediator understand underlying issues.
5. Negotiation and agreement
The mediator guides the parties through negotiations, encouraging them to explore options and find common ground. If an agreement is reached, it is drafted and signed by the parties.
6. Closure
Once an agreement is reached, the mediator summarises the terms, and the parties confirm their understanding. The agreement becomes legally binding upon signing and is effectively forms a new contract between the parties, which supersedes the previous trading agreement for that transaction
Advantages and disadvantages of commercial mediation
Advantages:
Disadvantages:
When should mediation happen?
Mediation can be used in different stages of a dispute, such as before legal action. It can be effective for complex, multi-party, and personal disputes and is encouraged by courts to help preserve relationships, save time and costs.
Ultimately, the timing of mediation depends on the willingness of the parties to engage in the process and the nature of the dispute.
How to prepare for debt mediation
While debt mediation can be a useful and less expensive way to resolve payment disputes, prevention should be your businesses' long term strategy. Taking measures such as implementing an effective credit control process can help to reduce late payments to prevent measures such as debt mediation being necessary.