This video and the following resources were part of the 2020 campaign #LeaveNoBusinessbehind in conjunction with ACCA, Accountex, AVN, Calrity, CFN, AccountingWeb and Capitalise.
What is it about our culture being embarrassed to discuss fees? Aynsley Damery, Steve Briginshaw, and Kirsty McGregor discuss how we can avoid this issue becoming awkward with clients, but also the importance of knowing how or whether you are going to charge for cashflow preparation and any follow-on work.
Additional resources
- Telephone script for speaking to clients about cashflows