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Case study: Dispute Resolution with Building Supplier

Oliver Cummings Jul 06, 2020

We have partnered up with SRA-regulated Escalate to offer a debt recovery and dispute resolution service on our platform. This case study, created by Escalate, shares a flooring company's experience of recovering owed debt. 

Value of dispute: £3 million

What was the challenge?    

A flooring company purchased product from a well-known supplier of cement. Unfortunately, the product that was purchased was defective, which resulted in the customer's floors failing. 

The flooring company was therefore faced with client claims and wanted to recover the value of those claims from the supplier. But, they did not have the resources to pursue a case against a large multinational. 

After a year of failed negotiations, the company engaged Escalate in the process. 

Result

Escalate immediately moved to issue and serve proceedings. As the cement supplier attempted to delay the proceedings, Escalate made it known that they were contracted on a non-win-no-fee basis and that they would take the case all the way to the High Court, if necessary.

This change in dynamic between the two parties resulted in the successful case, after going to court in early 2019. The costs of the claimant were fully covered and a settlement figure agreed.

If your clients need support recovering a debt or if you want to know more about adding Recovery to your firm's service offerings, just book in a call at a time that suits you. 

 

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